Where are your properties located?

Published August 24th, 2025 by Artyom Meltonyan

 We are currently renting properties in 50 different areas in Dubai. 

How can I get an invoice?

Published August 24th, 2025 by Artyom Meltonyan

You can request a copy of your invoice or receipt for your stay by contacting our customer service team. We will be happy to provide you with the necessary documentation. 

Waste Disposal

Published August 24th, 2025 by Artyom Meltonyan

Please put ALL trash/waste into recycling bags and throw them into the designated garbage box. The boxes are located in the “GARBAGE” or “WASTE” room on the same floor as your rented space. Additionally, guests must not leave rubbish in public or common areas. They should follow the requirements related to garbage minimization, disposal, and collect

How to report loose furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report torn furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report missing furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️If the furniture was displayed or described in listing page of the property on the booking website, please send a photo/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.    

How to report mirror hard stain?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

Is the Tourism Dirham Fee applicable to specific nationality / occupation?

Published August 24th, 2025 by Artyom Meltonyan

The Tourism Dirham fee is applicable on all guests staying in the holiday home regardless of their Nationalities / Occupation.

Contact Us

Published August 24th, 2025 by Artyom Meltonyan

You can contact us via call/WhatsApp at +971 (4) 392-0202 or email info@deluxehomes.com. Our team will look into your requests and provide a solution as soon as possible. In case of emergencies: If you ever feel unsafe or have concerns about your well-being or someone else's, please contact the Local Emergency Services immediately.

Guest Responsibility

Published August 24th, 2025 by Artyom Meltonyan

Guests acknowledge that ALL properties are residential properties and are located in residential buildings/communities. Accordingly, no Concierge (Resident Caretaker). So guests must . . . Use facilities such as the spa, swimming pool, gym, and so on only at the designated areas—but at their own risk and liability. Inspect the property upon check-in

Smart Instructions for Assisting Landlords and Guests Based on Declared Role

Published August 24th, 2025 by Artyom Meltonyan

🧠 BREEZE AI MASTER INSTRUCTION PROMPTUsage: To guide all AI chat interactions with landlords and guests.Objective: Determine the customer’s role through direct questioning and respond only with content appropriate for that role. ⸻🔐 STEP 1: DETERMINE THE ROLE — ASK THIS EVERY TIME“Before I assist you, may I confirm which of the following best describ

Where can I find my property's cancellation policy?

Published August 24th, 2025 by Artyom Meltonyan

Reservations obtained from local sources (Direct Call, Property Finder, Dubizzle, Website, Bayut, Referral) will follow the cancellation and refund policy as indicated on our website: https://www.deluxehomes.ae/refund-policy/ and as per: Request is received at least 30-nights prior to check-in date: Full Refund less administrative charges of AED 300

Do we use ‘cookies’?

Published August 24th, 2025 by Artyom Meltonyan

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your s

Can I pay cheques to guarantee a long term stay?

Published August 24th, 2025 by Artyom Meltonyan

 Yes, however this is only applicable when booking direct to us, whereas the first month must be paid in advance and post-dated cheques must be issued for the following months only. The cheques must be dated at least 7 days prior to the renewal date. 

If my card has been pre-authorized, how will I find out?

Published August 24th, 2025 by Artyom Meltonyan

The entire amount of your reservation will temporarily be deducted from your available balance. You may also see “Pending Transactions” on your credit card account summary. Both Deluxe Holiday Homes and your Credit Card provider can confirm whether your card has been pre-authorized if you're unsure.

What personal information do we collect from the people that visit our blog, website or app?

Published August 24th, 2025 by Artyom Meltonyan

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

Recently, I received a phone call from Deluxe Holiday Homes requesting that I can use my gift card to pay. Can I do that?"

Published August 24th, 2025 by Artyom Meltonyan

Deluxe Holiday Homes will NEVER call you and request the number of your credit card or gift card. In fact, it is almost always a warning of a scam if someone requests a credit card over the phone or asks you to pay with a gift card.

How to do in case water heater not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Check the water heater's circuit breaker in the service panel to make sure it hasn't tripped. If the breaker has tripped, switch it off and then back on. If the issue is still persisting, please share the picture and video of the thermostat to our Guest Support WhatsApp number +971 (4) 392-0202.

Can I modify my Reservation? i.e., alter the dates?

Published August 24th, 2025 by Artyom Meltonyan

Yes! You can make changes to your booking by reaching out to our Reservation Department via Call/WhatsApp on +971 (4) 392-0202 or email us to info@deluxehomes.com. Please note modification are subject to availability and price variations. We give no guarantee in this regard.

Can I cancel a Non-Refundable Reservation?

Published August 24th, 2025 by Artyom Meltonyan

Normal cancellation fees apply when cancelling a non-refundable reservation. When managing your reservation, you might have the opportunity to ask for a free cancellation. By doing this, you can ask to waive your cancellation cost. If your request to waive fees is granted, you may rebook for your preferred dates, but you cannot modify the dates for

Is there a Smart TV in all your accommodations?

Published August 24th, 2025 by Artyom Meltonyan

 Our properties are advertised uniquely and therefore it depends on the features described in the listing of individual properties. 

Does our site allow third party behavioural tracking?

Published August 24th, 2025 by Artyom Meltonyan

No, it doesn’t. It’s also important to note that we do not allow third party behavioural tracking.

Can I pay any outstanding balance in another currency aside from AED?

Published August 24th, 2025 by Artyom Meltonyan

 Absolutely, as long as it corresponds to our Company Standard conversion rates. 

Can I add/ remove guest from a reservation?

Published August 24th, 2025 by Artyom Meltonyan

Call/ WhatsApp our reservation department at +971 (4) 392-0202, to make changes to your reservation as needed, such as adding an extra guest or removing a non-traveling companion.

How do we protect visitor information?

Published August 24th, 2025 by Artyom Meltonyan

We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/cr

How does Deluxe Holiday Homes treat personal data belonging to children?

Published August 24th, 2025 by Artyom Meltonyan

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s pri

What should I do if TV is broken/ not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Ensure that the TV is powered on and that the switch button is turned on. By clicking the sources button on the remote, you may also try to determine to which source the TV is currently connected. Then, confirm that the TV box is turned on and that all the wires are connected correctly at the back of the TV. An HDMI cable should be present; you ca

Are the information on my credit card, debit card, bank details and personal information safe?

Published August 24th, 2025 by Artyom Meltonyan

Absolutely YES! All our transactions are encrypted and transmitted over a secure connection. All credit/debit cards details / information are NOT stored with us, sold, shared, rented or leased to any third parties.  

How do we use your information?

Published August 24th, 2025 by Artyom Meltonyan

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you a

Do you accommodate late night check-in?

Published August 24th, 2025 by Artyom Meltonyan

Yes, we can permit late-night check-ins depending on availability, and the approval process is free of charge. Kindly inform us at least 24 hours before you arrive so we can arrange a suitable check-in procedure.

I believe I have been the victim of a scam. What should I do?

Published August 24th, 2025 by Artyom Meltonyan

If you believe you’ve been exposed to an online scam involving Deluxe Holiday Homes, it’s best you contact us as soon as you can. We’re here to help 24/7 via Call/WhatsApp +971 (4) 392-0202.

How to report the dirty water in the unit?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video of the leakage to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

When do we collect information?

Published August 24th, 2025 by Artyom Meltonyan

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form List a Property or enter information on our site.

What should I do if Kettle Not Working?

Published August 24th, 2025 by Artyom Meltonyan

 ⚒️ First try to check if other plugs in the unit is working. If yes, then check the Electric/DB Pannel board which is normally located near the main door to check if any switch is down. If there is a switch that is down, kindly pull the switch up and check if the kettle switch is working or not. If the issue is not yet resolved, please share the pi

Do you accept early check-in?

Published August 24th, 2025 by Artyom Meltonyan

Yes, however, checking in outside our standard business hours is subject to property availability. Moreover, you will be charged for a full night if given approval. Although there is no charge for the approval process. Furthermore, any unapproved early check-in will result in the guest getting automatically charged for an extra full night.

Do you accept late check-out?

Published August 24th, 2025 by Artyom Meltonyan

Check-outs outside our standard business hours are subject to availability and full-night charges.

How to report if AC switch not working?

Published August 24th, 2025 by Artyom Meltonyan

If your AC switch isn't working, check your circuit breaker. For the air conditioner to function once more, you must reset the circuit breaker if it has tripped. Here's how to reset your circuit breaker in the event that it does trip: Identify your primary circuit breaker, then turn it back to the "On" position. If it still doesn't work, get in touc

Where can I find the Hairdryer?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Hair Dryer should be located inside the drawers of one of the bedrooms of the property.

What are nearby places in Fujairah?

Published August 24th, 2025 by Artyom Meltonyan

Nearby Groceries Al Yasmin Grocery - 7AM – 1AM - 0588774009https://maps.app.goo.gl/U7cH6oJaeBSdPWWMA Al Bidya Supermarket - 8AM-12AM - 092372646 https://maps.app.goo.gl/dQYWVZFsXAMmQyHVA Al Madina Hypermarket - 8AM-12AM - 092244456 https://maps.app.goo.gl/rDMmgzpb34ZruyoH9 Local Restaurants Estacoza - Seafood – Al Aqah – 0503605930 - 12PM-1AM https:

Can Russians pay via Russian Cards?

Published August 24th, 2025 by Artyom Meltonyan

We do not directly accept MIR cards but via our Russian Partners. MIR is a Russian payment system that was adopted by the Central Bank of Russia in 2017. It has since gained popularity and acceptance in the Russian Federation and 12 other countries, including Armenia, Kyrgyzstan, Kazakhstan, Belarus, Vietnam, and Cyprus. With over 113.6 million MIR

How does Self-Check-In work?

Published August 24th, 2025 by Artyom Meltonyan

With self-check-in, guests can enter a property without the Guest Relations Officer (GRO) being present. You will have easy access to the following while checking in on the day of arrival: A key lockbox A smart lock A keypad A key or access through a building staff who must be available 24/7 to grant it. For example, a door person or front desk atte

General Check-In/Out Process

Published August 24th, 2025 by Artyom Meltonyan

Standard check-in time is 2:00 PM for apartments and 3:00 PM for villas/townhouses. Standard check-out time is 11:00 AM for apartments and 12:00 PM for villas/townhouses. The set check-out time is crucial for the cleaning team to perform housekeeping duties and to prepare the property for the next guest(s). Therefore, unless a different check-out ti

Does the reservation fee include the payment for electricity, water, internet and A/C?

Published August 24th, 2025 by Artyom Meltonyan

 Yes, however, for excess utility charges during the stay, this may be charged to you as per the terms and conditions. 

Can I drop my luggage before check -in?

Published August 24th, 2025 by Artyom Meltonyan

Depending on the unit's availability, we may permit luggage drop-off before check-in.

How to report if AC is making noise?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the video of the AC making noise to our Guest Support WhatsApp number +971 (4) 392-0202 and your availability confirmation for our team to schedule the inspection at the earliest.

Which forms of payment are accepted?

Published August 24th, 2025 by Artyom Meltonyan

We accept the below payment methods: Debit/Credit card via our online payment tool or POS and also through our partner OTAs (Online Travel Agencies) such as Airbnb, Booking.com and others. Bank Transfer (Payment must credit at least 1 day prior to the booking) UAE Cheque (to be cleared 48hrs prior to check-in) Cash

WiFi Passwords

Published August 24th, 2025 by Artyom Meltonyan

How to report lock issue (wardrobe/ safe box)?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report water leak from AC?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Turn off your air conditioner as soon as you find a leak, then Call/ WhatsApp our at +971 (4) 392-0202 as soon as you can. Your air conditioner can malfunction if you keep running it because of water buildup. While an indoor AC unit that is leaking water needs your immediate attention, there is no need to panic.

Do we follow Fair Information Practices?

Published August 24th, 2025 by Artyom Meltonyan

Yes. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email. Within 7 business days We will notify the users via in site notification Within 7 business days We also agree to the individual redress principle, which requires that individuals ha

Fujairah Properties Only - Frequently Asked Questions

Published August 24th, 2025 by Artyom Meltonyan

Q: I've booked a villa on Al Dana Island or in The Address Residences, who'll be my point of contact? A: For all after-sales matters, please call or whatsapp only to Fujaira branch dedicated number: +97143848500 (calls and whatsapp) Q: Who shall meet and greet me? A: If you have made a booking on the same day as your arrival, our team in Fujairah wi

How to report for unclean pool?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

How to report low water pressure?

Published August 24th, 2025 by Artyom Meltonyan

A quick and easy way to increase water pressure is to adjust the pressure-reducing valve, which can be found in your home, usually close to your water meter. If your pressure gauge reading was low, make slight adjustments to your regulator. ⚒️ If issue is not resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392

Do you require a Security Deposit?

Published August 24th, 2025 by Artyom Meltonyan

 Except Airbnb Bookings, all other bookings regardless of the source you will be required to pay a security deposit which will be calculated based on the type of property you have chosen and the length of stay. 

How to report dirty AC vents?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our guest support staff at +971 (4) 392-0202 (Call/WhatsApp) if you experience any of the below pointers.  Weak HVAC Airflow from the Vents Pressure Imbalance Your Air Conditioning Unit is Blowing Warm Air or Dusty Air

What should I do if I see broken/ damage Furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202  for the team to assign a technician to resolve the issue at the earliest.

What are Booking Requirements?

Published August 24th, 2025 by Artyom Meltonyan

We may need to confirm your Identification as part of the booking process, depending on your destination and other variables. We might need the following from you: Full Name Email Address Confirmed Phone Number Photo of your Government ID Agreement to House Rules    

How to report dripping from ceiling?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report unclean furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Will I have to pay a fee if I need to cancel my reservation?

Published August 24th, 2025 by Artyom Meltonyan

There is no cancellation fee if your reservation is one that is free of charge. You can be charged a cancellation fee if you can no longer cancel your reservation without penalty or if it is non-refundable. The property will choose any cancellation costs. Any further fees owed to the property will be your responsibility.

Rules for Guests & Visitors

Published August 24th, 2025 by Artyom Meltonyan

ALL guests and visitors must be registered with the Operator at least 24 hours in advance. Valid IDs should be presented to the Operator and to the Community Security/Reception, or else access may be delayed or rejected. Both guests and visitors must comply with the house rules as well as the community regulations and procedures set out by Security

How to report dirty beddings?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

Is there a minimum age requirement to book a reservation?

Published August 24th, 2025 by Artyom Meltonyan

Yes, in order to check into a holiday home, the main guest must be at least 18 years old. If a parent wishes to reserve a unit for their kid who is younger than 18 years old, we do accept such request as long as the parent gives us written approval and the reservation is made in the parent's name.

What should I do if Safe Box is not working/ missing?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Check if there is a manual near the safe box to check how to operate the safe box. If still unable to use, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest. ⚒️In case of safe box missing, please share the picture/ video to our Guest Supp

Do you have a private pool in your Villa?

Published August 24th, 2025 by Artyom Meltonyan

 Most of our Villas have a private pool, contact our Reservations Team for more details. 

I made a reservation using a credit card that is no longer valid. What should I to do?

Published August 24th, 2025 by Artyom Meltonyan

You can reach out to our Reservation Department via Call/WhatsApp on +971-43920202 and we'll resend the link for you to initiate the payment.

How to report dirty towels?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

What should I do if Dishwasher is not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ First try to plug it out and in. If the issue is not yet resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

What is Privacy Policy?

Published August 24th, 2025 by Artyom Meltonyan

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an

Do you offer breakfast?

Published August 24th, 2025 by Artyom Meltonyan

 We DO NOT offer breakfast services. 

Is there a coffee machine in all your accommodations?

Published August 24th, 2025 by Artyom Meltonyan

 Our properties are advertised uniquely and therefore it depends on the features described in the listing of individual properties. 

What is the Cancellation Refund Policy?

Published August 24th, 2025 by Artyom Meltonyan

Reservations made through local portals will be subject to the same cancellation and refund policies as those listed on our website: https://www.deluxehomes.ae/refund-policy/. Other reservations booked through an international portal will be subject to the cancellation and refund policies listed on that portal.

How to report mirror crack/ smudges?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

What are quiet hours?

Published August 24th, 2025 by Artyom Meltonyan

 Guests must refrain from creating noise that is offensive to neighbours, during arrival and departure and at any time during occupancy, between 22:00 and 08:00 which is defined as quiet hours. 

Fujairah Properties Information

Published August 24th, 2025 by Artyom Meltonyan

AL DANA VILLAS VILLA 15 Bedrooms Configuration: Upstairs: Master Bedroom: 1 King-size bed Bedroom 1: 1 King-size bed Bedroom 2: 2 Twin beds Downstairs: Maid’s Room: 1 Single bed Amenities: Water Dispenser available Note: No pool heater Pool Depth: 1.5 meters Scenic Mountain View Wi-Fi Password: DeluxeHomes Includes 10 Starbucks Coffee Capsules Capac

Rules for the Residential Community/Neighbourhood

Published August 24th, 2025 by Artyom Meltonyan

Neighborhood Support ALL sorts of parties, gatherings, or functions are STRICTLY PROHIBITED. Moreover; you can report a party, noise complaint, or neighborhood concern. Also; guests must not create noise that is offensive to neighbours during arrival, occupancy, and departure; especially between 10 pm-8 am. Note: Noise is considered too loud if it c

I can't find my confirmation email. What should I do?

Published August 24th, 2025 by Artyom Meltonyan

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, reach out to us via +971-4-392-0202 (Call/ WhatsApp) and we'll resend it to you.

What is the Security Deposit Refund Timeline - Paid via Cash?

Published August 24th, 2025 by Artyom Meltonyan

If paid in cash, we will return your security deposit after a thorough examination of the property during the check-out process.

What type of properties do you have?

Published August 24th, 2025 by Artyom Meltonyan

 We manage properties such as apartments, villas and townhouses. 

What should I do if Fridge/ Freezer is not working?

Published August 24th, 2025 by Artyom Meltonyan

If your Fridge isn't working, check your circuit breaker. If it is pulled down, then turn it back to the "On" position by pulling it up. If the issue is not yet resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

What differs a real charge on my credit card from a pre-authorization?

Published August 24th, 2025 by Artyom Meltonyan

Pre-authorizations are typical yet sometimes mistaken for genuine costs. Pre-authorizations are temporary holds, as opposed to in-store transactions, which are immediately charged and debited from your available balance. The hold's duration will differ, and your credit card company can provide advice on how they manage it.

What should I do if the Washing Machine is stuck and not opening?

Published August 24th, 2025 by Artyom Meltonyan

  ⚒️ First make sure the washing machine is plugged to electricity and the switch button is turned on. After that, try restarting the washing machine and pressing the door lock securely since occasionally, the machine fails to recognise that the door is closed and stops the cycle. If the issue is not yet resolved, please share the picture/ video to

What should I do if Washing Machine is not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Ensure that the washing machine is connected to the power and that the switch button is switched on, the washing machine switch button is often found on the walls next to the machine or near the kitchen walls. If the issue is not yet resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to a

What should I do if Water dispenser not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Here are the troubleshooting steps that needs to be checked: Ensure that the water cooler is fully plugged in. A loose connection or accidental unplugging of the system is a simple and common cause of electricity not reaching the system. Check the switches on the rear of the cooler. Confirm that they are flipped into the “on” position. If the cool

What is the maximum number of guests allowed per property?

Published August 24th, 2025 by Artyom Meltonyan

 According to Dubai Tourism, maximum number of guests allowed for any property is two (2) adults and two (2) children under 14 years of age for master bedroom or studio AND two (2) adults and one (1) child per additional room.

What should I do if AC thermostat is Broken/ Not working?

Published August 24th, 2025 by Artyom Meltonyan

Before we draw conclusions about the thermostat state, let's first learn the generic thermostat symbols.  ✅ Check the mode If your air conditioning is blowing hot air and not cold air, check that the mode is set to COOL and not HEAT. ✅ Check the temperature setting Actually, look at the number on your thermostat. Your AC won’t fire up if there is a

What should I do if Thermostat Remote is missing?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Have a complete check in the unit, if still unable to find please get in touch with on +971 (4) 392-0202 (Call/ WhatsApp).

What should I do if Stove/ Oven is not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Make sure that the oven is plugged and that the switch is turned on. You may also attempt to have a gas reset by reading the provided instructions. You may also try the connection by using the video below as a guide. If the issue is not yet resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the te

Can we expedite an authorization void or refund?

Published August 24th, 2025 by Artyom Meltonyan

Unfortunately, we have no control over this. If you are entitled to a refund, we will credit your account using the payment method you used to make the reservation as soon as you cancel. It can take longer for your bank or credit card company to send it to you. Everything is dependent on your payment method and residence.    

What should I do if TV remote battery needs to be replaced?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Why do I have Contruction noise around my property?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ We only manage the property but holds no control with the entire community. We always try to be transparent with our clients by providing the property location and building name prior to confirming the reservation.

What should I do if Toaster Not Working?

Published August 24th, 2025 by Artyom Meltonyan

 ⚒️ First try to check if other plugs in the unit is working. If yes, then check the Electric/DB Pannel board which is normally located near the main door to check if any switch is down. If there is a switch that is down, kindly pull the switch up and check if the kettle switch is working or not. If the issue is not yet resolved, please share the pi

What should I do if Netflix/Amazon Prime is not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ We don't provide any accounts for Netflix or Amazon Prime. The Netflix and Amazon Prime accounts may be accessed using your login information.

What should I do if Wi-Fi is not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️We have initial resolutions that you will need to follow. 1. Do you see the network username showing on your mobile?2. Were you able to connect to the network name yet the internet is not working?3. Were you able to locate the Wi-Fi router (white box with Du or Etisalat sticker)? If yes, kindly share with us a photo of the top and bottom part of t

Why do you advertise the maid's room as part of your bedroom count?

Published August 24th, 2025 by Artyom Meltonyan

 According to Dubai Tourism, bedroom is defined as a unit that includes a bed or more, thus, the maids’ room is considered as a bedroom. 

What should I do if Clothing Dryer/ Washing Machine is making noise/ leakage issue?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ First try to plug it out and in. Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

What should I do if Kitchen Exhaust Fan Not Working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Check whether there is a switch in the kitchen cabinet above or look for a switch on the kitchen wall and make sure it is turned on. If the issue is not yet resolved, please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

What is Security Deposit Refund Timeline - Paid via Debit/Credit Card (POS Machine/Online Payment tool “Charged Transaction”)?

Published August 24th, 2025 by Artyom Meltonyan

 If collected via Debit Card/Credit Card (POS-Charge/Online Payment Tool) - there is a 3% bank charge upon using this transaction. We will require beneficiary bank details to process refund 24-48 hours after check-out and complete inspection of the property. Once processed, refund will take place in 3-5 days (for local transfer) and 5-7 days (for in

Can I request for baby cot or extra bed/ quilt/ hangers/ mattress/ pillow?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ We will be able to offer those specific services described below, which have an applicable price. Request for additional services can be requested by contacting our Guest Support number +971-4-392-0202 (Call/ WhatsApp). Category Name Unit Price (AED) Price Inc. of VAT Additional Services Coffee Capsules 50 52.50 Baby Cot (one time charge) /pc 150

What should I do if I have stove issue?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Before using the stove, make sure the gas switch button is on, it is located in the kitchen area, please allocate it and press it. Once the gas switch is on, you may start using the stove. You will not need a lighter, just press the gas button to turn it on.    If still it doesn't work, it needs a simple reset, please find the gas reset video bel

What to do in case of a leakage?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video of the leakage to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Why must I provide my card information?

Published August 24th, 2025 by Artyom Meltonyan

We normally request this to guarantee your booking, and the card is often used to pay when you book. We could put money on hold from your card for security deposits. If after checkout there are no charges, this test money will be refunded to you.

Where should I find the vacuum cleaner?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please make sure it isn't stored anywhere else by checking the area surrounding the washing machine. If you're still having trouble locating the vacuum cleaner, you may get in touch with our guest support staff over WhatsApp at +971 (4) 392-0202, and they'll send a technician over right away to take care of the problem.

What is the compensation discount during stay due to unexpected inconvenience?

Published August 24th, 2025 by Artyom Meltonyan

You must notify our guest support team at +971 (4) 392-0202 (Call/WhatsApp) if you have unanticipated problems that you are unable to resolve. They will investigate your request and will provide compensation if required.

How to report if water pipe insulation needs to change?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video to our WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Is it permitted for guests to have public gatherings with music while they stay in the property?

Published August 24th, 2025 by Artyom Meltonyan

No. As mentioned in the booking confirmation, guests MUST adhere to the House Rules as stated below. Parties and gatherings are NOT allowed. Smoking inside the premises is prohibited. Quiet hours are between 10:00PM and 8:00AM. Guests are solely responsible for their use of the pool, beach, and sea as well as the supervision of their children at all

If applicable, when should I pay the Security Deposit and what are the methods of payment?

Published August 24th, 2025 by Artyom Meltonyan

 The security deposit will be collected upon arrival during the check-in process. For methods, you can pay by cash, credit/debit card via “charge” transaction through our POS machine or online payment tool. 

Website Design and Content Guide

Published August 24th, 2025 by Artyom Meltonyan

Purpose: To provide guidelines and standards for the design, content, and maintenance of the Deluxe Holiday Homes website, ensuring it is user-friendly, accessible, and secure, while effectively communicating the brand's offerings and values. Scope: This guide applies to the Marketing, IT, and Content Management teams responsible for the website's d

What should I do if Vacuum cleaner not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report previous guest items found in the property?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971-4-392-0202 (Call/ WhatsApp) for the team to check and record lost & found complaint.

Can someone help with reservations or tour booking? Is there a concierge service?

Published August 24th, 2025 by Artyom Meltonyan

We have a specialized team member that handles reservations for guests. Prior to check-in, you will be given a tour of your stay by a dedicated Guest Relations Officer (GRO). We do not, however, provide concierge (resident caretaker) services.

I would like to check in a few hours earlier than your standard hours, is this chargeable?

Published August 24th, 2025 by Artyom Meltonyan

Yes, however, checking in outside our standard business hours is subject to availability as we like to ensure that the property is fully ready before a planned early check-in. Any unapproved early check-in will result in the guest getting automatically charged for an extra full night.

Is it possible to know the exact unit number of the property before booking?

Published August 24th, 2025 by Artyom Meltonyan

 No, only once the reservation is confirmed. We can only advise the floor level at pre-booking stage. 

How can I extend my existing reservation?

Published August 24th, 2025 by Artyom Meltonyan

Absolutely! But that relies on whether the property is available. To make or extend a reservation, Call/WhatsApp our reservation department at +971 (4) 392-0202 for prompt service.

How to report missing amenities in the unit?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to investigate and assist you at the earliest.

Where can I find out more about the amenities offered by the property?

Published August 24th, 2025 by Artyom Meltonyan

You can find the booking details and property facilities in your booking confirmation.

What are the additional services offered?

Published August 24th, 2025 by Artyom Meltonyan

 We do not have any hidden charges. However, we offer the following extra services which are available upon request and are subject to availability and additional charge: Early check-in and late checkout Pack & play Baby Cot or Highchair Fold up Bed Set Additional Cleaning during your stay with or without linen/towels change. Laundry  

Are there any eateries or restaurants close by or on-site?

Published August 24th, 2025 by Artyom Meltonyan

You may check for dine-in or food delivery using the option below.   InstaShop (for grocery fast delivery to your doorstep): https://tinyurl.com/ycywhb39 Talabat (order food/ dine-in options from various restaurants): https://tinyurl.com/26juaahn Deliveroo (order food from various restaurants): https://tinyurl.com/yhbzka4r

How can I request for Additional Key/ Access Card?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202  (Call/ WhatsApp) for the team to raise a request at the earliest.

Upon arrival, how do I access the property?

Published August 24th, 2025 by Artyom Meltonyan

Our dedicated team will send you detailed instructions the night before your check-in. It will contain information about the property and contact details of the Guest Relations Officer (GRO) who will meet you for the check-in procedure.

When do I have to pay for my booking?

Published August 24th, 2025 by Artyom Meltonyan

You must pay in full for your reservation at least 14 days before your arrival date. If not, you may pay 30% of the total amount at any time, but the remaining balance must be paid no later than 14 days before your arrival. If you fail to pay at check-in, we'll consider your reservation cancelled and our regular cancellation policy will be in effect

Where can I find the gas meter?

Published August 24th, 2025 by Artyom Meltonyan

You can find the gas meter in one of the kitchen cabinets where you can see a yellow gas cable.

How to report bad/ sewage smell from drainage?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How do I turn on the hot water?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ If water heater for bathroom, a switch must be turned ON which is situated next to bathroom light switch ⚒️ If water heater for the kitchen, a switch must be turned ON which is normally situated next to kitchen lights switch or just within the kitchen area.

How to report if AC is too cold/ not cooling at all?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Here are four typical reasons why your air conditioner won't turn on and how to fix them. Check the Thermostat - Make sure the thermostat is set to cool by first checking the settings. To make sure no one in your home has altered the temperature settings, verify the settings whether they are accurate.  Check the Air Filter - Check the airflow is

How to report if access card not working/ missing?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ First try to check with the reception/security for the activation of the card. If the issue isn't solved yet, please contact our Guest Support number +971 (4) 392-0202  (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

Is parking included in the reservation?

Published August 24th, 2025 by Artyom Meltonyan

 Yes, provided that the accommodation has a car park depending on the unit category 

How to report damage/ broken/ leakage/ cracks in the unit?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Do you accommodate last minute reservation?

Published August 24th, 2025 by Artyom Meltonyan

Yes, but only if the guest agrees with the following additional conditions: Your preferred check-in time may not be guaranteed. However, we will do our best to provide you with the earliest arrangement. We may arrange for you to either do a self-check-in or assign a Guest Relations Officer (GRO) to meet you at the property. You will be required to i

How do I report if curtain rod needs fixing?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report dent or scratch on furniture?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Is there a shuttle or taxi service to the airport or other local attractions?

Published August 24th, 2025 by Artyom Meltonyan

You may use the Careem, Uber, and Hala cab applications to get to neighbouring attractions.

How to report ceiling damp/ chirping/ mold issue?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report Cockroaches/ Lizards/ Insects in Property?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Do you have Wi-Fi for your properties?

Published August 24th, 2025 by Artyom Meltonyan

 Absolutely, our properties have standard residential Wi-Fi. 

How to report water clogging in the unit?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video of the water clogging to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

Do your villas have a pool cooler?

Published August 24th, 2025 by Artyom Meltonyan

We do not currently have a cooling system for our properties with private pools.

Do you have a driver or maid’s room?

Published August 24th, 2025 by Artyom Meltonyan

 This is not standard for our properties, however some of our villas have assistant room which can be used for either maid or for driver. 

Is there a registration or check-in procedure when the guest arrives?

Published August 24th, 2025 by Artyom Meltonyan

Check-in procedures are crucial to guaranteeing a hassle-free and pleasurable stay for both the licensee and the visitor. The requirements below are needed for registration purposes at the Community Management and Dubai Tourism Authority. ID proofs of the main guest and all other companions (both adults and children) for community registration purpo

Is barbecue allowed in your properties?

Published August 24th, 2025 by Artyom Meltonyan

 BBQ is not permitted inside ANY apartment, nor its balconies or terraces. Barbeques are only permitted in designated places whereas such facility is provided by Operator or Community Management in advance. 

Parking Facility

Published August 24th, 2025 by Artyom Meltonyan

Guests and visitors are to comply with the parking regulations and other requirements set out by the Operator. They should also show consideration for neighbors and other vehicles. In addition, guests and visitors are supposed to park only in the designated place(s). And the number of vehicles parked must not go over the maximum limit permitted by t

How to report to fix smoke detectors?

Published August 24th, 2025 by Artyom Meltonyan

 ⚒️ Please share the picture/ video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report bathtub cracked or broken?

Published August 24th, 2025 by Artyom Meltonyan

When you suspect a problem with your bathtub is water damage. If you notice water around the tub, then there could be a crack or hole allowing water to escape. Water stains on your bathroom walls and ceiling are also signs that it's time to call for help. ⚒️ Please share the picture/ video to our WhatsApp number +971 (4) 392-0202 for the team to ass

How to report foul/ Bad smell in unit?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

How to report if shattaf is broken?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video of the leakage to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to request pest control inspection?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please share the picture and video to our Guest Support WhatsApp number +971 (4) 392-0202 for the team to assign a technician to resolve the issue at the earliest.

How to report if door keys not working?

Published August 24th, 2025 by Artyom Meltonyan

⚒️Please share the picture/ video to our WhatsApp number +971 (4) 392-0202 for the team to resolve the issue at the earliest.

Can I cancel my booking?

Published August 24th, 2025 by Artyom Meltonyan

Yes, the property determines any cancellation costs, which are detailed in your cancellation policy. Any additional expenses for the property are your responsibility.

How to report foul smell from AC?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support Team at +971 (4) 392-0202 (Call/WhatsApp) if there is a foul smell for quick assistance.

How to make a New Reservation?

Published August 24th, 2025 by Artyom Meltonyan

Browse properties listed on our website, select your desired dates and click on the booking button. It will sum you up the fees which are required to be paid. Once payment is completed, we’ll send you confirmation email with full details shortly. The security deposit will be collected by cash or credit card upon physical check-in.

How to report for stains on bathtub?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

How to report dirty kitchen appliance?

Published August 24th, 2025 by Artyom Meltonyan

⚒️ Please contact our Guest Support number +971 (4) 392-0202 (Call/ WhatsApp) for the team to assign a technician to resolve the issue at the earliest.

What should I do if I arrive at the house and discover a problem?

Published August 24th, 2025 by Artyom Meltonyan

Inform the Guest Relations Officer who guided you through the property and arrange for care of any issues right away. In case of Self- Check-In, please Call/ WhatsApp us at +971 (4) 392-0202.

What is Tourism Dirham Fee (TDF)?

Published August 24th, 2025 by Artyom Meltonyan

 A fee levied by the Government in Dubai to a guest for his stay at any Hotel/Holiday Homes Establishment which is currently charged at AED 10 per room per night for the first 30 consecutive nights of the reservation. For bookings extending more than 3months, TDF will be charged once in every 3months for 30days or depending on the extension.