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Complaints & Requests

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Policy & Procedures
  • Check-In / Check-Out
  • Booking Related
  • Payment Related
  • Property Related
  • Privacy, Safety & Awareness
  • Complaints & Requests
  • Procedures, Policies & Guides
  • Fujairah Branch
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Complaints & Requests

  • What should I do if I arrive at the house and discover a problem?
  • What should I do if AC thermostat is Broken/ Not working?
  • What should I do if Thermostat Remote is missing?
  • How to report foul smell from AC?
  • How to report bathtub cracked or broken?
  • How to report if AC is too cold/ not cooling at all?
  • How to report water leak from AC?
  • How to report dirty AC vents?
  • How to report if AC is making noise?
  • How to report if AC switch not working?
  • What to do in case of a leakage?
  • How to do in case water heater not working?
  • How do I turn on the hot water?
  • What should I do if Wi-Fi is not working?
  • How to report if shattaf is broken?
  • How to report the dirty water in the unit?
  • How to report water clogging in the unit?
  • How to report low water pressure?
  • How to report bad/ sewage smell from drainage?
  • How to report ceiling damp/ chirping/ mold issue?
  • How to report if water pipe insulation needs to change?
  • How to report dripping from ceiling?
  • What should I do if Dishwasher is not working?
  • How to report damage/ broken/ leakage/ cracks in the unit?
  • Where can I find the gas meter?
  • What should I do if the Washing Machine is stuck and not opening?
  • What should I do if Clothing Dryer/ Washing Machine is making noise/ leakage issue?
  • What should I do if Washing Machine is not working?
  • What should I do if Stove/ Oven is not working?
  • What should I do if Fridge/ Freezer is not working?
  • What should I do if TV is broken/ not working?
  • What should I do if Netflix/Amazon Prime is not working?
  • Where can I find the Hairdryer?
  • What should I do if I have stove issue?
  • What should I do if Safe Box is not working/ missing?
  • What should I do if Vacuum cleaner not working?
  • What should I do if Kettle Not Working?
  • What should I do if Kitchen Exhaust Fan Not Working?
  • Where should I find the vacuum cleaner?
  • What should I do if Water dispenser not working?
  • What should I do if Toaster Not Working?
  • What should I do if TV remote battery needs to be replaced?
  • How to report to fix smoke detectors?
  • What should I do if I see broken/ damage Furniture?
  • How to report missing furniture?
  • How to report loose furniture?
  • How to report lock issue (wardrobe/ safe box)?
  • How do I report if curtain rod needs fixing?
  • How to report dent or scratch on furniture?
  • How to report mirror crack/ smudges?
  • How to report Cockroaches/ Lizards/ Insects in Property?
  • How to report foul/ Bad smell in unit?
  • How to report torn furniture?
  • How to report unclean furniture?
  • How to request pest control inspection?
  • How to report if access card not working/ missing?
  • How can I request for Additional Key/ Access Card?
  • How to report if door keys not working?
  • How to report dirty beddings?
  • How to report dirty towels?
  • How to report for unclean pool?
  • How to report for stains on bathtub?
  • How to report missing amenities in the unit?
  • How to report mirror hard stain?
  • How to report dirty kitchen appliance?
  • Why do I have Contruction noise around my property?
  • How to report previous guest items found in the property?
  • Can I request for baby cot or extra bed/ quilt/ hangers/ mattress/ pillow?

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Deluxe Holiday Homes™ Rental LLC is a DET licensed Operator managing vacation rental apartments for short term stay in Dubai. With a handpicked collection of properties, our guests will enjoy boutique and authentic experience and live in real homes like locals, while enjoying housekeeping and concierge services like in luxurious hotel. All our holiday homes offer a stylish living experience and excellent value.

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