Property Access and Security Policy
Written by Artyom Meltonyan
Updated at September 2nd, 2025
- Policy & Procedures
- Check-In / Check-Out
- Booking Related
- Payment Related
- Property Related
- Privacy, Safety & Awareness
- Complaints & Requests
- Procedures, Policies & Guides
- Fujairah Branch
- Business Development
- Vacation and Leave Policies
- POLICIES
- POLICIES
- POLICIES
- Reservation Policies
- Guest Relation Policies
- POLICIES
- POLICIES
- POLICIES
- PROCEDURES
PURPOSE
The purpose of this policy is to establish guidelines and procedures to ensure the safety and security of guests, staff, and property assets at Deluxe Holiday Homes.
SCOPE
The scope of this policy applies to all employees, contractors, vendors, and guests accessing Deluxe Holiday Homes properties.
ROLES AND RESPONSIBILITIES
| Department | Description |
| Guest Support Team | The Guest Support Team plays a central role in the seamless management of guest concerns, demonstrating a commitment to prompt resolution through the implementation of clear and effective escalation protocols, empathetic communication strategies, and timely responses. Tasked with ensuring the highest level of guest satisfaction, |
| Guest Relations Officers | Guest Relations Officers (GROs), serving as the primary point of contact, assume the responsibility of personally addressing guest concerns. In instances requiring the involvement of other departments, it is imperative to ensure clear communication with the Customer Support team. This ensures a seamless coordination process, allowing for the timely and effective resolution of guest concerns. |
POLICY
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Access Control:
- Key Distribution:Guest Relations Officers are the sole authorized personnel to distribute room keys.
- Keys must not be handed over to unauthorized individuals.
- Lost or unreturned keys are reported immediately for necessary actions.
- Electronic Access Systems:
- Access cards are issued to guests and staff with proper identification.
- Regularly update access control systems to revoke access for departed staff or expired guests.
- Property Entry:
- Guests are required to use their assigned keys or access cards for entry.
- Reception verifies guest identity before issuing keys or access cards.
- Monitoring: Respond immediately to any suspicious activity or unauthorized access.
- Emergency Procedures:
- Report and document security incidents promptly in PMS and to higher management.
- Ensure all staff are aware of the reporting process.
- Confidentiality:
- Limit access to sensitive information about guests and staff.
- Implement password protection and encryption for electronic data.
- Regular Audits and Reviews:
- Conduct regular security audits to identify vulnerabilities.
- Address and rectify any security issues promptly.
Policy Review:
This policy is subject to periodic review and revision to ensure it remains current and effective in managing damages and protecting the integrity of Deluxe Holiday Homes properties.