Check Out Policy
Written by Artyom Meltonyan
Updated at September 2nd, 2025
- Policy & Procedures
- Check-In / Check-Out
- Booking Related
- Payment Related
- Property Related
- Privacy, Safety & Awareness
- Complaints & Requests
- Procedures, Policies & Guides
- Fujairah Branch
- Business Development
- Vacation and Leave Policies
- POLICIES
- POLICIES
- POLICIES
- Reservation Policies
- Guest Relation Policies
- POLICIES
- POLICIES
- POLICIES
- PROCEDURES
PURPOSE
The purpose of this policy is to ensure a smooth and efficient check-out process for guests departing from Deluxe Holiday Homes.
SCOPE
The scope of this policy applies to the Guest Support & Guest Relations team involved in the check-in process.
ROLES AND RESPONSIBILITIES
| Department | Description |
| Guest Support Team | The Guest Support Team plays a central role in the seamless management of guest concerns, demonstrating a commitment to prompt resolution through the implementation of clear and effective escalation protocols, empathetic communication strategies, and timely responses. Tasked with ensuring the highest level of guest satisfaction, |
| Guest Relations Officers | Guest Relations Officers (GROs), serving as the primary point of contact, assume the responsibility of personally addressing guest concerns. In instances requiring the involvement of other departments, it is imperative to ensure clear communication with the Customer Support team. This ensures a seamless coordination process, allowing for the timely and effective resolution of guest concerns. |
POLICY
- Check-Out Time: The standard check-out time is 11:00 AM (for Apartments) & 12:00PM (for Villas & Townhouses). Guests are informed of the check-out time upon check-in and through pre-arrival communication.
- Early Check-Out: Guests wishing to check out before the standard check-out time must inform Guest Support at least 24 hours in advance to facilitate an expedited check-out process.
- Late Check-Out: Late check-out requests are subject to availability. Guests may request a late check-out to the Guest Support or Guest Relation Officer 24 hours before the day of departure. Late check-out may incur an additional fee.
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Check-Out Procedure:
- GROs are responsible for conducting a thorough inspection of the property to identify any damages, missing items, or necessary maintenance.
- GROs should collect any outstanding payments, keys, access cards, or other property-specific items from guests. If any issues are identified, GROs should inform the guests promptly, documenting the findings with photos.
- Maintain clear and concise communication with the central management team regarding any issues or exceptional circumstances during check-out.
- Detailed documentation, including photos and written reports, should be submitted promptly after each check-out for record-keeping and follow-up actions.
- Report any damages, missing items, or maintenance requirements to the relevant departments for resolution.
- Uphold a high level of professionalism, courtesy, and friendliness during the check-out process to leave a positive lasting impression on guests.
- Actively seek feedback from departing guests to continuously improve the check-out process and overall guest experience.
- Any outstanding balances for additional services and incidentals must be collected before check-out.
- Check-Out Confirmation: Upon completing the check-out process, guests receive a check-out confirmation email or printed receipt detailing their stay and any additional charges incurred.
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Staff Responsibilities:
- Guest Support Team is responsible for providing guests with clear instructions and assistance during the check-out process.
- Housekeeping staff ensure that the property is promptly cleaned and prepared for incoming guests following check-out.
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Communication:
- Any information provided about early check-out or late check-out should be informed prior to the Operations team by Reservation, Guest Support Team or any other department (whichever applicable)
Policy Review:
This policy is subject to periodic review and revision to ensure it remains current and effective in managing damages and protecting the integrity of Deluxe Holiday Homes properties.