Deluxe Holiday Homes Operating Standards

1. Licensing Requirements:

• All holiday homes operated by Deluxe Holiday Homes must obtain the necessary licenses from the Dubai Department of Tourism and Commerce Marketing (DTCM) to operate legally in Dubai.
• Deluxe Holiday Homes will ensure that all properties meet the specific criteria set forth by DTCM, including property standards, safety measures, and service quality.

2. Property Standards:

• Deluxe Holiday Homes will maintain high standards for all properties, ensuring they meet or exceed DTCM requirements for facilities, amenities, cleanliness, and maintenance.
• Properties must be furnished and equipped to provide a comfortable and enjoyable stay for guests.

These guidelines are part of Dubai's effort to standardize the holiday home sector, enhancing its appeal to tourists and ensuring that properties meet the high standards expected by visitors to the city. For detailed information on the full range of regulations, including operational procedures, licensing requirements, and compliance standards, it's recommended to review the official documentation provided by the Department of Economy and Tourism.

For more detailed information and to access the full guides, you can visit the official DET website:

• Holiday Homes Regulation Guide 2022
• Administrative Resolution No 1 of 2020

These resources will provide comprehensive insights into the latest DTCM standards for holiday homes in Dubai, ensuring that your operations align with current regulatory expectations and contribute positively to the tourism landscape in Dubai.

3. Health and Safety:

• Deluxe Holiday Homes is committed to the health and safety of our guests. All properties must comply with DTCM regulations regarding fire safety, emergency exits, first aid provisions, and hygiene standards.
• Regular inspections will be conducted to ensure properties are safe and well-maintained.

4. Security Measures:

• Deluxe Holiday Homes will implement appropriate security measures to safeguard guests and their belongings. This may include surveillance cameras, secure entry systems, and 24/7 security personnel where necessary.
• All units under the management of Deluxe Holiday Homes must be securely locked at all times when not in use by guests or staff. Specific cases of exception to this policy may be outlined in the Key Management Policy, which governs the handling and use of keys and access cards

5. Guest Services:

• Deluxe Holiday Homes will provide exemplary guest services, including clear communication, efficient check-in/out processes, and responsiveness to guest inquiries and concerns.
• Our team will strive to exceed guest expectations and create memorable experiences for all visitors.

6. Legal Compliance:

• Deluxe Holiday Homes will comply with all applicable laws and regulations, including those related to rental agreements, taxation, and immigration requirements for guests.
• Legal documentation and agreements will be prepared and maintained in accordance with DTCM guidelines.

7. Documentation and Record Keeping:

• Deluxe Holiday Homes will maintain accurate records related to bookings, guest information, maintenance activities, and financial transactions.
• Documentation will be stored securely and made available for inspection as required by DTCM.

8. Complaint Resolution:

• Deluxe Holiday Homes will have procedures in place for handling guest complaints and resolving issues promptly and effectively.
• Our goal is to address guest concerns with empathy and professionalism, striving to achieve guest satisfaction in every situation.

Implementation and Review:

• This policy will be communicated to all employees and stakeholders involved in the operation of holiday homes at Deluxe Holiday Homes.
• Regular training and updates will be provided to ensure compliance with DTCM regulations and adherence to company standards.
• This policy will be reviewed annually and updated as necessary to reflect changes in regulations or best practices.