PURPOSE

The purpose of Payment Policies at Deluxe Holiday Homes outlines the payment methods accepted by Deluxe Holiday Homes and the procedures for processing payments from guests.

SCOPE

The scope of this policy applies to all staff members involved in handling guest payments, including front desk staff, reservation agents, and finance personnel.

ROLES AND RESPONSIBILITIES

POLICY

Reservation & Guest Support Team must follow the designated payment procedures, including collecting deposits, processing payments securely, and issuing receipts. Any exceptions or discrepancies must be documented and reported to the appropriate authorities.

• Reservation Confirmation: Reservations and services are deemed confirmed and guaranteed only upon:

(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full.

(b) receipt of confirmation email sent by the Operator to the Guest with Booking/Reservation number and reservation details mentioned.

• Balance Payment: The remaining balance of the rental amount must be paid prior to the check-in arrival date. Failure to pay the balance by the specified deadline may result in cancellation of the reservation and forfeiture of the reservation paid amount.
• Accepted Payment Methods: Deluxe Holiday Homes accepts payment via below mode of payments:

1. Bank Transfer
2. Cash
3. POS - Mashreq Bank (Sale & Pre-auth)
4. PMS link - Mashreq CC Avenue (Sale only, full charge and not PRE AUTH)
5. Cheque
6. Stripe (Only if above modes are not available)

RESERVATION DEPARTMENT:

Reservation department should use the following mode of payment for Rent (including charges) & SD collection:

1. Link using PMS
2. Bank Transfer & Cash
3. POS
4. Cheque

In case of failure of transaction using the above mode of payments, contact Finance Department for STRIPE link generation. There should be proper justification with screenshots for using stripe links.

GUEST RELATIONSHIP OFFICERS:

GROs should use the following mode of payment for Rent (including charges) & SD collection:

1. Link using PMS
2. POS (Sale & Pre-auth) & Cash

If there is a valid reason that the above-mentioned methods are not working, then only the GROs have the right to use STRIPE. There should be proper justification with screenshots for using stripe links.

GUEST SUPPORT DEPARTMENT:

Support department should use the following mode of payment for charges & claims collection:

1. Link using PMS
2. Bank Transfer & Cash

In case of failure of transaction using the above mode of payments, GRAs should contact Finance Department for STRIPE link generation. There should be proper justification with screenshots for using stripe links.

Policy Review:

This policy is subject to periodic review and revision to ensure it remains current and effective in managing damages and protecting the integrity of Deluxe Holiday Homes properties.