ONBOARDING GUIDELINES - FOR STRICT COMPLIANCE

1. All Landlord items shall be removed from the unit before starting the
   onboarding process.
   IF NOT REMOVED, THE BDM SHALL CONFIRM ONE OF THE BELOW OPTIONS:

• DHH disposes items (if there are furniture and/or large items in the premises, this
  service may be chargeable)
• DHH transfers the items to the warehouse and stores on behalf of the Landlord (find
  more about this service in the leaflet below)

2. In case the Landlord provides items from his/her side, the Onboarding team shall
   receive a confirmation that all the items are delivered to the unit.
3. All keys and access cards shall be provided by the BDM and the onboarding
   team is not responsible for key collections.
4. All standardized items shall be provided by DHH, unless approved otherwise by
   the management. See the list of standardized items below:

• Bed linen sets, towel sets
• Kitchenware (glassware, crockery, cutlery)
• Safe box

5.  All following services/DTCM requirements shall be provided by DHH:

• DTCM permit
• Professional photography
• Deep cleaning
• Property insurance

EXTRA CHARGES

There will be additional charges in the following cases:

• If there is an excessive amount of garbage in the unit, the onboarding will arrange
  garbage removal for an additional AED 250.
• If the onboarding team is required to receive furniture and/or any other deliveries on
  behalf of the Landlord and this was not initially communicated with the team. The
  fee will be calculated based on the required workload.
• If there is additional handyman/maintenance work requested by the Landlord and
  not mentioned in the original quotation. The fee will be calculated based on the
  required workload.

File which can be shared with Landlords: