Onboarding and Orientation
Written by Artyom Meltonyan
Updated at September 1st, 2025
PURPOSE
The purpose of this policy is to ensure a seamless onboarding process for landlords who have partnered with Deluxe Holiday Homes for property management services. It aims to provide landlords with the necessary information, guidelines, and support to maximize the success of their partnership with the company.
SCOPE
This policy applies to all personnel involved in the onboarding and orientation process, including property managers, administrative staff, and any other relevant stakeholders.
DEFINATIONs
| Term | Description |
| Landlord Onboarding | Refers to the process of welcoming and familiarizing new landlords with the policies, procedures, and expectations associated with partnering with Deluxe Holiday Homes. |
ROLES AND RESPONSIBILITIES
| Responsible | Description |
| Landlords | Responsible for providing accurate information about their properties, adhering to contractual agreements, and collaborating with Deluxe Holiday Homes to optimize property performance. |
| Owner Support Team | Responsible for facilitating the onboarding process, providing necessary resources and support, and ensuring effective communication with landlords throughout the partnership. |
POLICY
- New Landlord Introduction: Introduce new landlords to Deluxe Holiday Homes, providing them with an overview of the property management services offered.
- Documentation and Agreements: Collecting necessary documentation from landlords, such as property ownership proof, relevant permits, and signed management agreements.
- Property Inspection and Assessment: Conduct an initial inspection of the property to assess its condition, amenities, and any necessary maintenance or improvement recommendations.
- Financial Setup: Set up financial arrangements, including rent collection methods, security deposit handling, and any other financial considerations.
- Onboarding Meetings: Specifies the frequency and format of onboarding meetings to discuss expectations, responsibilities, and any specific requirements or preferences of the landlord.
- Marketing and Listing: Details the process of marketing the property for rent, including creating listings, professional photography, and promotional strategies.
- Legal and Regulatory Compliance: Covers the landlord's responsibilities and the property manager's role in ensuring compliance with local regulations, building codes, and lease agreements.
- Ongoing Support and Communication: Establishment of regular communication channels and points of contact for landlords to address any questions, concerns, or issues that may arise during the partnership.
- Orientation Materials: Provides details on the creation and distribution of orientation materials, including welcome kits, manuals, Landlord' Portal information and Landlord Dedicated Helpline number to help landlords navigate their relationship with Deluxe Holiday Homes.
Policy Review:
This policy is subject to periodic review and revision to ensure it remains current and effective in managing damages and protecting the integrity of Deluxe Holiday Homes properties.