When you tried the following steps:

1. Reported to Google to the right category, and they rejected.
2. Tried to appeal and they rejected your request.

You should use ChatGPT to report as legal matter. Here's how to do it.

1. Find the URL of the Review from this page:
   https://support.google.com/business/workflow/9945796?sjid=7373127941462420386-EU
   Here's which URL you shall copy:
   
2. Go to REPORT A LEGAL REMOVAL ISSUE page: GoogleReport a legal removal issue - Legal Help
3. Go to ChatGPT and write the following query (by replacing two sections):

REPLACE RED TEXT WITH THE TEXT OF ACTUAL REVIEW

Dear ChatGPT, I need to report below review from guest to Google for removal. I need to provide legal grounds, based on UAE laws and cyber regulations. We are Deluxe Holiday Homes - short-term operator in Dubai.

Prepare professional and brief answers for 3x questions based on the review text, which goes below:

Look like a Fraud!!!

Terrible service.

I decided to book apartment direct with this company 25th March - 8th April. In Check in date they didn’t send me any information, once I called to office they told me sorry we have information that your booking is start from 28th and we will provide apartment from 28th!

Today is the 28th, and m waiting in reception 1.5 hr no one reply for my called and massages

QUESTIONS TO ANSWER:

1. Explain in detail why you believe that the content on the above URL(s) is unlawful, citing specific provisions of law wherever possible. For requests other than defamation, Google shares the information in this open text field with Lumen for transparency purposes. Do not include any personal data in your explanation. For more information about Lumen, see here. *

2. In order to ensure specificity, please quote the exact text from each URL above that you believe infringes on your rights. If the allegedly infringing content is a picture or video, please provide a detailed description of the picture/video in question so that we may locate it on the URL in question. *

3. In order to ensure specificity, please quote the exact text from each URL above that you believe infringes on your rights. If the allegedly infringing content is a picture or video, please provide a detailed description of the picture/video in question so that we may locate it on the URL in question. *

FORM CONTENT:

Report a legal removal issue

If you believe that you have located a specific piece of content that is unlawful in your country, you may use this form to submit a complaint.

Please identify the exact URLs of the content in question and explain in detail why you believe that this content is unlawful. Your request will be evaluated considering our policies governing content removal and we will review and take action as appropriate.

Please note that completing and submitting this form does not guarantee that any action will be taken on your request.

Legal removal requests are subject to automated processing. For more information, see the Legal Help Centre.

4. ChatGPT will provide you 3x answers that you should copy paste for Google.