1 | Contract Closure & Onboarding

1.1 A contract is not closed until the Operator physically receives a ready-to-rent property that:

• is fully furnished and equipped to DTCM & Operator standards,
• comes with a signed Property Management Agreement, all landlord documents, required payments, keys/access cards/permits, and
• has completed onboarding formalities (incl. any missing-furniture procurement).

1.2 The contract closure date is the date all items in 1.1 land on the Operator’s desk—nothing earlier.

2 | Full-Disclosure Obligations

BDMs must proactively, truthfully, and in writing inform the Operator of the landlord’s:

Failure to disclose = potential commission forfeiture (see § 6).

3 | Portfolio Management Duties

3.1 After signing, the BDM remains the landlord’s primary point of contact.

3.2 BDMs must:

• complete the Onboarding Form in full,
• relay Operator updates to landlords and obtain approvals,
• pass landlord feedback straight back to the team,
• inform the General Manager (GM) before altering any Agreement clause,
• alert the GM if they promise the landlord specific revenue or special terms.

4 | Working Hours & Availability

• Standard schedule: 09:00 – 18:00 (reasonable off-site client meetings accepted).
• Compliance with hours is a condition for receiving monthly basic salary.

5 | Furnishing & Procurement Controls

• BDM must provide current photos of the furnished unit and secure GM sign-off before ordering additional items on the landlord’s behalf.

6 | Commission & Penalties

• If a BDM knowingly withholds or misrepresents any required information, the Operator may withhold unpaid commission for that unit or claw back amounts already paid from future earnings.

7 | Confidentiality & Non-Competition

• During employment and thereafter, BDMs may not share company leads, data, or trade intel—directly or indirectly—with competitors or any third party whose interests conflict with the Operator’s.

8 | Restrictions on Parallel Listings

8.1 Long-term rental: Landlords may not list the property for long-term rent while under Deluxe Holiday Homes management—breach of contract., unless agreed in advance and approved

8.2 Sale listings & viewings:

• If the landlord chooses outside agents, each viewing requires a Third-Party Viewing Form and AED 150 coordination fee (covers scheduling + escorted access).
• If the landlord wants free viewings, the property must be exclusively listed for sale with Deluxe Homes Real Estate Broker (DHRE). One listing agreement; DHRE handles the rest.

9 | Miscellaneous

• BDMs must keep the GM in the loop on any contract amendments before signatures.
• All policies apply equally to permanent and probationary BDMs.

Bottom line: Keep the Operator fully informed, keep the landlord fully serviced, and keep yourself fully paid. Everyone wins—and Legal sleeps soundly.